Delivery Policy – Calypso clothing factory

Delivery Rules

Initial Delivery Costs: The company covers the shipping costs for the initial delivery. Customers are responsible for any return shipping costs. Refunds for return shipping costs are not available under any circumstances, and the customer agrees to this policy upon placing an order.
Order Cancellation:
- Orders can be canceled for a full refund before a tracking number is issued via email.
- If a tracking number has already been issued, cancellations will only refund the product cost, excluding shipping fees. Refunds will be processed after the company receives the returned product.
Order Tracking: Customers will receive a tracking number to monitor their shipment. No signature is required upon receipt, but the delivery company is authorized to photograph the product at the delivery location as proof of delivery.
Disputes on Delivery:
- If a delivery dispute arises, the company will initiate an investigation with the shipping provider. The investigation results will be final.
  - If non-delivery is confirmed, the company will either resend the product at no cost or provide a full refund (including product and shipping costs).
  - If delivery is confirmed, no refund or replacement will be offered.
Damages Upon Delivery: Customers must report any damages during delivery immediately with photographic evidence sent to the company’s designated email address.
Damaged Product Returns:
- Damaged products must be returned within 10 days of delivery to qualify for a free replacement.
- If the return is delayed beyond 10 days, the customer will receive a 20% discount on the product’s purchase price as compensation.
- Returns after 10 days are not eligible for compensation, replacement, or refund.

Shipping and Handling Policy

Accurate Shipping Information: Customers must ensure that their shipping address is correct. The company is not responsible for incorrect shipments due to address errors, and no refunds will be issued in such cases.
Shipping Region Limitations: Shipping is limited to specific regions as defined by the company. Orders to P.O. Box, APO, or FPO addresses are not processed.

Shipping Methods and Handling Charges

Customers are responsible for all shipping and handling fees.
Oversized or heavy items may incur additional liftgate charges, determined by weight or size (e.g., items over 80 lbs or exceeding specific dimensional limits).
Shipping costs are calculated at checkout based on item type, weight, quantity, and volume.

Delivery Speed Options:

Express Shipping (1-3 Working Days)
- The company guarantees prompt dispatch to the shipping provider but is not responsible for delays caused by the transport company.
Priority Shipping (3-7 Working Days)
- The company guarantees prompt dispatch to the shipping provider but is not responsible for delays caused by the transport company.
Standard Shipping (7-15 Working Days)
- The company guarantees prompt dispatch to the shipping provider but is not responsible for delays caused by the transport company.

Limitations of Liability

The company’s liability is limited to the replacement cost of defective products.
The company will not be held responsible for incidental or consequential damages, losses, or interest.
Confirmed defective or damaged products will be replaced at no additional cost to the customer.

Shipping and handling policy

The customer is responsible for the correct shipping address of the products to the company. The company does not bear any responsibility if the customer gives the wrong shipping address and the shipping is done. The customer is not entitled to any refunds http://calypsoclothingstore.com and its distributors/suppliers reserve the right to restrict shipments to within the Continental U.S. All orders must be placed with a residential ship-to address. Orders with P.O. Box, APO, or FPO shipping addresses will not be processed.

Shipping types and handling charges

You are responsible to pay the shipping and handling charges for all products purchased from http://calypsoclothingstore.com . All Major Shipping Companies Ground drop off shipments do not require any inspection. All other shipments which require delivery appointment need to be Inspected at the time of delivery. You are responsible for these charges for shipments that are refused or returned if you do not like the product. If the products of your order cannot be delivered inside your home due to any entrance restrictions, you are liable to pay the restocking fee direct to the shipping company or any helper. If the product is defective or damaged, it will be replaced at no extra charge. We are not responsible for incidental or consequential damages or losses to defective products or shipping errors in Item return. The limit of our liability is the replacement cost of any item you purchase from us. If the item is more than 80lbs or Oversize, the liftgate charges would be applicable on such items. Oversize item is defined if L+2(W+D) in inches is greater than 130. The total delivery cost is calculated by adding a base “Per Item” costs and various “Per total pocket”. The “Per Item” cost depends on the item, and is based on the quantity of items, the weight, or volume (referred to as the dimensional weight) of each package. The table below shows the base “Per Total Packet” rate used as a minimum for shipping. Rates increase, or vary, from the base rate depending on the items in the cart. Exact delivery charges are calculated at the time of checkout based on the number of items, item type, weight, and volume of all the items in the cart. When shipping internationally, there are different delivery speed options available during checkout, typically Standard, Priority and Express. The table shows our fastest available speeds when choosing Express or Priority or Standard Shipping at checkout. Typically ships faster than Standard, but slower than Priority.

1. Express shipping 1-3 working days from receipt of order. The company is obliged to send the product to the transport company within the time period according to the customer's order. The company bears no responsibility if the transport company delays the delivery of the product to the customer.

2. Priority shipping 3-7 working days from receipt of order. The company is obliged to send the product to the transport company within the time period according to the customer's order. The company bears no responsibility if the transport company delays the delivery of the product to the customer.

3. Standard Shipping 7-15 working days. The company is obliged to send the product to the transport company within the time period according to the customer's order. The company bears no responsibility if the transport company delays the delivery of the product to the customer.http://calypsoclothingstore.com